DURANGO ® is a federal registered trademark of Rocky Brands Inc.

If the boots were purchased directly from durangoboot.com, please use the form enclosed with your order to return the product. If you have this form, there is no need to call for a return authorization number. If you do not have this paperwork, please call (740) 753-1951 to obtain a return authorization number. Please note that Rocky Brands / Durango is not responsible for the cost of shipping a returned item. It is advised that you choose a shipping company with tracking capabilities (Fed Ex, UPS, etc.)

If the boots were purchased from a dealer: All returns must be accompanied by a dated receipt and returned through the authorized dealer where they were originally purchased. If you find a problem with Durango shoes, boots or apparel, just return them to the store where they were purchased. Please do NOT send your purchase back to Rocky Brands / Durango. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.